shipping and return policy

Shipping and Return Policy

At Tomin, customer satisfaction is our top priority. We aim to make your shopping experience seamless and enjoyable. Below is our updated shipping and return policy:

Shipping Policy

We offer fast, reliable shipping to ensure your products arrive on time and in excellent condition.

Shipping Methods and Delivery Times

  • Standard Shipping: Delivery within 3 to 7 business days, depending on your location.
  • Express Shipping: Available for an additional fee, with delivery in 1 to 3 business days.
  • International Shipping: We ship worldwide. Costs and delivery times vary based on the destination and package weight.

Shipping Costs

  • Free Shipping: Enjoy free standard shipping on orders over $50 (or your local equivalent).
  • Flat Rate Shipping: A flat shipping fee applies to orders under $50. The fee will be calculated at checkout.
  • International Orders: Shipping fees are calculated at checkout based on your location and the size of your order.

Order Processing

  • Orders are processed and shipped within 1 to 2 business days of placement.
  • You will receive an email notification with a tracking number once your order has been dispatched.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes. Please provide a physical address for delivery.
  • Some locations may have shipping restrictions. If we cannot ship to your location, we will notify you immediately.

Tracking Your Order

  • Once your order ships, you will receive a tracking number via email to monitor its progress on the carrier’s website.

Damaged or Missing Items

  • If your order arrives damaged or if items are missing, please contact us immediately at support@tominstore.com. We will resolve the issue promptly.

Customs and Duties

  • For international orders, any customs duties, taxes, or import fees are the customer’s responsibility and are not included in the shipping cost.

Return Policy

We want you to love your purchase, but if you’re not completely satisfied, we offer flexible return options.

Eligibility for Returns

  • You have 30 days from the date of receiving your product to request a return or replacement.
  • To qualify for a return, the product must:
    • Be unused and in the same condition as received.
    • Be in its original packaging.
  • Damaged or defective items are eligible for replacement or compensation.

Options for Returns

  1. Replacement:
    We will send you a replacement product at no additional cost.

  2. Gift Card:
    Receive a gift card equal to the product's value to use for future purchases.

  3. Return:
    Return the product and receive a refund. Note: Customers are responsible for return shipping costs.

How to Start a Return or Replacement

  1. Contact us at support@tominstore.com with your order number and the reason for the return.
  2. For damaged or defective items, include clear photos of the issue.
  3. Follow the instructions provided by our support team.

Shipping for Returns

  • For return requests, customers are responsible for the return shipping costs.
  • If the product is defective, damaged, or incorrect, Tomin will cover the shipping for replacements.

Contact Us

For any questions, assistance, or to initiate a return, please contact us:

Thank you for choosing Tomin! We’re here to help you every step of the way.